Returns & Cancellations Policy
Cancellation of an order with a full refund is available only for orders not dispatched for delivery.
RETURNS
Returns are accepted for products shipped from our warehouse or the manufacturer's warehouse to the customer. Customers have 30 days from the date of delivery or collection to return items, provided they have proof of purchase.
Flooring Centre will only accept returns if the goods are in their original, unopened packaging.
Goods must be returned to Flooring Centre at the customer's expense, or customers can opt for our collection service for an additional fee.
Please note that we cannot be held responsible for returned goods lost in transit.
REFUNDS
- A full refund is available for all consumables and accessories if they are in their original packaging.
- Refunds for flooring products will incur a 25% restocking fee.
Goods With Manufacturers Fault
Manufacturing faults should be reported to Flooring Centre as soon as they are detected. Flooring Centre may conduct an investigation before issuing any refunds, which could be carried out by a Flooring Centre representative or arranged through the manufacturer. This investigation may involve sending images or a sample of the faulty goods to Flooring Centre or the manufacturer.
Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have a manufacturing fault, they would be replaced free of charge.
Goods Excluded from Refunds
- Beadings regardless of their condition
- Goods in damaged or open original packaging
- Damaged goods without manufacturing fault
- Goods, not stored while on customer premises by the manufacturer's recommendations